Who to Call for Water Damage Restoration in Honolulu, HI

For water damage restoration in Honolulu, call AAA Water Damage Restoration & Carpet Care at (808) 349-3407. They have served Oahu for over 25 years and are available 24 hours a day, 7 days a week, including holidays.

If you have water on the floor right now, this page tells you exactly who to call and when, so you can stop reading and start getting help.

Who Should I Call First for Water Damage in Honolulu?

Call AAA Water Damage Restoration & Carpet Care at (808) 349-3407 first. A restoration company is your primary call because they coordinate the extraction, structural drying, and insurance documentation all in one. In Honolulu’s tropical humidity, soaked drywall and carpet can show visible mold within 24 to 48 hours, so the faster extraction starts, the better.

Here is how to sort the calls:

• If water is still flowing from a pipe or appliance: Call a licensed plumber to shut off the source. If you cannot locate the shutoff valve, your building manager or the City and County of Honolulu’s Board of Water Supply emergency line can help. Then call AAA Water Damage for extraction.
• If there is an electrical hazard (water near a panel, outlets sparking, or standing water in a room with live circuits): Call 911 or Hawaiian Electric’s outage and emergency line before anyone enters the space.
• If the loss involves sewage: Do not enter the area. Sewage is classified as Category 3 water under the IICRC S500 standard and carries serious health risks. Call AAA Water Damage directly at (808) 349-3407 for safe extraction and sanitization.
• When to call your insurance company: After mitigation is underway, not before. Your restoration company documents the loss first. AAA Water Damage handles that documentation so your adjuster has what they need.

What Happens When You Call AAA Water Damage?

When you call (808) 349-3407, a real person answers around the clock. Here is what to have ready:

1. Your address and unit number (critical for high-rise buildings in Waikiki, Kakaako, or Ala Moana where the crew needs to reach the right floor).
2. The source of the water, if you know it (burst pipe, appliance leak, roof intrusion, storm flooding).
3. Whether the water is still flowing or has been stopped.
4. Whether any other units are affected, which matters for HOA and AOAO coordination in condo buildings.

Once the crew arrives, they start with moisture mapping: a moisture meter reading of walls, floors, and ceilings to find where water has traveled, including inside wall cavities. Honolulu’s older walk-up buildings in Makiki and Moiliili use single-wall construction that wicks water fast, so the visible wet area is often smaller than the actual affected area.

After mapping, the crew sets up extraction equipment (truck-mounted extractors or portable units depending on access), followed by commercial-grade LGR dehumidifiers and air movers to begin structural drying. Drying typically runs three to five days, with daily moisture readings to confirm progress.

For condo losses in buildings near the Kakaako waterfront or Downtown Honolulu, AAA Water Damage also coordinates with building management and documents the scope for both the unit owner’s policy and the AOAO master policy.

What If My Loss Involves a Condo or HOA Building?

Condo water losses in Honolulu follow different rules than single-family home losses. A single failed supply line or water heater on an upper floor can cascade through multiple units, triggering both the unit owner’s HO-6 policy and the building’s master policy.

AAA Water Damage has handled these multi-unit losses across Honolulu’s high-rise buildings for over 25 years. The crew documents each affected unit separately, photographs the demarcation line between wet and dry materials, and produces a written scope that satisfies both adjusters. If you are a resident manager or AOAO board member dealing with a building-wide loss, call (808) 349-3407 and describe the scope so the right crew size is dispatched.

For commercial properties, including the retail and restaurant corridor near Ala Moana Center or office buildings in Downtown Honolulu, AAA Water Damage also handles commercial restoration with overnight scheduling available to minimize business interruption.

What About Flood Damage From a Kona Storm?

Honolulu’s flood risk is real and seasonal. Kona Low weather systems, which tend to develop in fall and winter, push heavy rain from the south and can overwhelm storm drains across low-lying areas. Neighborhoods like Moiliili and parts of Manoa see street-level flooding that enters ground-floor units and garages.

Flood water is almost always Category 3 water under the IICRC S500 standard, meaning it carries contaminants from streets, storm drains, and soil. Standard extraction and drying is not enough: affected materials need sanitization, and porous materials like carpet padding and drywall below the flood line typically require removal.

For flood losses, call AAA Water Damage at (808) 349-3407. The crew handles flood damage restoration including extraction, contaminated-material removal, sanitization, and structural drying. Note that flood damage from storm surge or overland flooding is generally excluded from standard homeowners policies and requires a separate flood insurance policy. For more on how Hawaii flood insurance works, see our guide to flood insurance in Hawaii.

What Should I Do While Waiting for the Crew?

A few steps protect your property and your insurance claim before the crew arrives:

• Stop the water source if it is safe to do so. Turn off the supply valve under the sink, behind the toilet, or at the main shutoff.
• Move valuables and electronics off wet floors if you can do so without entering standing water.
• Do not run ceiling fans or HVAC over wet areas. Moving warm, humid air through a wet space in Honolulu’s climate accelerates mold growth, not drying.
• Document everything with photos and video before moving anything. Walk through every affected room. Your adjuster will ask for this. For a complete checklist, see our guide on how to document flood damage for insurance.
• Do not discard any damaged materials before the crew arrives. Adjusters need to see the scope in place.

For a full step-by-step response guide, see our burst pipe emergency checklist and our guide to what to do in the first 24 hours after water damage.

About AAA Water Damage Restoration & Carpet Care

AAA Water Damage Restoration & Carpet Care (AAA Flood Service LLC) is a locally owned Oahu company with over 25 years serving Honolulu and surrounding communities. Their crews handle water damage restoration, flood damage restoration, burst pipe cleanup, sewage cleanup, mold remediation, mold inspection and testing, carpet cleaning, upholstery cleaning, and commercial restoration across the island. Available 24/7 at (808) 349-3407.